The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All orders come gift wrapped. If you have ordered multiple items they will be wrapped together unless you advise differently with a note or message.
You should avoid getting your jewellery in contact with any liquids.
If you order tassel necklace you can always straighten the tassel by using your hairdryer.
I do wholesale upon request. Depends on design and quantity
Size is fixed unless advised differently with a note
I do make custom and personalised items. These items are not refundable
Shipping varies depending on destination. Most items are shipped with standard mail so there is no tracking number available. The estimated arrival time for out of Europe is 10-20 working days, but it could take up to 45 days. If you have not received the item by then please let me know.